Group Reservations Manager

Kununurra is an iconic town with an interesting history and stunning natural beauty. Life in this dynamic location for individuals and families are abundant with aquatic, sporting, camping, waterfall chasing and other recreational opportunities. Kununurra has access to good schools and a strong sense of community. If you’re looking for adventure and the exciting lifestyle that the Kimberley can provide, this opportunity is for you!

HM Consolidated Group is a leading company specialising in aviation, hospitality, and tourism in the magnificent Kimberley region. The group includes the following:

Aviair – Operating aircraft across Australia’s north-west & South Australia


HeliSpirit – Offering helicopter adventures from eleven spectacular locations in the Kimberley, Pilbara, and Northern Territory regions as well as corporate charters & utility work


Bungle Bungle Savannah Lodge & Guided Tours – Eco-accommodation & Guided walking tours, in the heart of Purnululu National Park


About the role   

The Reservation Manager will be responsible for the management of all reservations across the tourism-based products and services for Aviair, HeliSpirit and Bungle Bungle Savannah Lodge & Guided Tours. The role will ensure the smooth and efficient running of all tours and the reservations department through prompt, effective and proper reservation procedures.

Key Duties and responsibilities of the role include

  • Co-Manage reservations and customer service staff at the Kununurra and remote HeliSpirit bases, with the intent to promote productive, efficient and enjoyable team environment. Includes recruitment activities, leave management, provide ongoing training and sales support.
  • Implement reservation policies and procedures across all group entities with the intent to drive efficiencies of both reservations and product implementation.
  • Maintain an in-depth knowledge of all products, services and reservations procedure for the group of companies as well as identifying and implementing improvements.
  • Ensure all tourism flights, tours and accommodation are being booked cost efficiently and effectively as well as monitor all bookings including tour group and cruise ship reservations.
  • Manage and monitor internal and third-party reservations systems to ensure information is kept up to date and correct, including rates, agent details and commission.
  • Undertake active role in tourism product management in conjunction with Sales & Marketing Manager and relevant parties in regard to rates and new product development
  • Present and promote group of companies as needed at after hour functions, trade shows and conferences
  • Compile and send relevant tourism contract clients and partners required monthly reports and invoices in line with individual KPI’s
  • Provide an analysis of monthly performance report per entity

To be successful in this role

Someone with demonstrated management and leadership qualities that has exemplary customer service standards and well as the following:

  • Understanding of Tourism Industry structure, including agent categories and commission protocols
  • Confidence to maintain accountability of decisions and instructions
  • Excellent computer skills, including the use of Microsoft Office and logistics software
  • Strong organisational skills with attention to detail
  • A team player with the ability to take ownership of the role and support other key staff within the HMC Group

Desirable experience


  • 2- years’ work experience in similar role
  • Knowledge of Takeflite and Newbook booking systems


What we offer you

  • An attractive salary
  • Personal development opportunities to grow in a diverse, inclusive company
  • A great team environment
  • Salary Sacrifice / salary packaging benefits (including remote area housing benefits)


Please apply through Seek.

To apply, please submit a cover letter and resume outlining your relevant qualifications and experience.

Only shortlisted applicants will be contacted.

How to apply

Please apply through Seek:
To apply, please submit a cover letter and resume outlining your relevant qualifications and experience. 

Only shortlisted applicants will be contacted.
Closing date: 13 August 2022 - Aviair reserves the right to hire prior to closing date

Anel van Zyl (Recruitment Coordinator)
Apply online

Closing date

Saturday, 13 August 2022

Work type

Full time


Kununurra, WA