Senior Base Cabin Crew

SUMMARY OF POSITION

As Senior Base Cabin Crew you will be responsible for ensuring a comfortable, safe, and personable flying experience for our customers through exceptional customer service. Additionally, you will be responsible for demonstrating leadership to the Cabin Crew team.

KEY DUTIES AND RESPONSIBILITIES

  • Representing the company values to all customers by providing exceptional customer service.
  • Maintaining compliance of all technical standards across the Cabin Crew team.
  • Ensuring continuous improvement of the Cabin Crew technical and service delivery program.
  • Working as a team to ensure effective operation of the aircraft.
  • Contributing to the achievement of a zero harm and an incident/injury free. environment through active participation in all safety programs relevant to this leadership role.
  • Act as a point of contact between Crew and Management to assist with staff engagement.
  • Assist Cabin Crew with day-to-day concerns.
  • Time sheet management.
  • Assist with new staff inductions.
  • Work closely with the Manager of Cabin Crew by assisting in day-to-day running of the department as required.

REPORTING RELATIONSHIPS

  • The position reports directly to the:
    • Manager of Cabin Crew Services and Administration
  • The position reports indirectly to the:
    • Head of Flight Operations

PERSON SPECIFICATION
EDUCATIONAL/VOCATIONAL QUALIFICATIONS

  • Experience in a dynamic customer service environment
  • A passport with at least 6 months validity
  • Responsible Service of Alcohol (RSA – desirable)
  • First Aid Certificate (desirable)
  • Australian Citizen or Permanent Resident
  • Ability to hold an ASIC which involves a police security check

KNOWLEDGE (ESSENTIAL)

  • High understanding of aviation terminology and acronyms
  • Exceptional leadership and people management capability
  • Fluent in English (both verbal and written)

PERSONAL SKILLS/ABILITIES (ESSENTIAL)

  • 18 years of age or over
  • Ability to show initiative
  • Ability to operate autonomously or within a team environment
  • Exceptional communication, presentation, facilitation and influencing skills
  • Sound analytical, conceptual, and problem-solving skills

How to apply

Please apply online with covering letter addressing the role requirements and CV

Edwina Cattanach (Recruitment Business Partner)
Apply online

Closing date

Sunday, 24 July 2022

Work type

Full time

Location

Perth, WA

Company

Cobham Aviation Services

Category

Cabin crew